FAQ Frequently Asked Questions

Pre-Sales Questions

No, we will NOT place ads on your site.
Yes, we allow sites to have commercial advertisements.
We currently accept PayPal, Visa, MasterCard.
Our servers are running CentOS Linux (very similar to Red Hat Enterprise). This is a powerful and robust OS which powers a large percentage of websites on the internet.
No, we do not allow adult oriented websites. We reserve the right to refuse hosting for any questionable site.
Taxes are extra, and applicable to Canadian residents only (HST).
The control panel we use is called cPanel. A demo of cPanel can be found here.
Yes, you can pay monthly.
We will first need to validate your payment. Once your order is confirmed your account will be setup automatically. Usually the process will take no more than 24 hours.
Due to security reasons, we do not offer telnet or shell accesson our shared hosting accounts. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Yes, you can password protect directories using cPanel.

DNS

It usually takes 24-48 hours for a domain to fully propagate.
Your DNS servers should be set to ns1.estreetconnection.com and ns2.estreetconnection.com. Please read your welcome e-mail for more info. If you have lost your welcome email, please contact us to have it re-sent.

Control Panel (cPanel)

You can login to your Control Panel (cPanel) using address www.yourdomain.com/cpanel.
Yes. From your cPanel page, scroll to the bottom of the page and click the link for Documentation. You can also get to the same documentation here.
To make a sub-domain login to your control panel and click Domain Management. Inside of Domain Management you will see options to manage and add sub-domains.

FTP (File Transfer)

We recommend using FileZilla or WinSCP. FileZilla can be downloaded here.
Make sure you are uploading to the right web directory, which is the public_html folder.

Email

To create an email account login to your Control Panel (cPanel) and click Email Accounts.
For both incoming and outgoing mail servers, use mail.yourdomain.com.
Your email user login name will be in the format of yourEmail+yourdomain.com. For example, if your email address is johndoe@acme.com, your user name will be johndoe+acme.com.
You can check your email at www.yourdomain.com/webmail.
Login to the one you prefer to use, and after doing so copy the entire URL from your address bar. Next, login to your cPanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpMyAdmin. This can be found on the main cPanel page.

Billing

Simply email us your username, password, and why you wish to cancel within thirty days. We will process your refund within 24 hours.
On your invoice, there will be a link to pay vial PayPal. Simply click the link and follow the instructions on PayPal's website.
If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

A shared SSL displays as https//ip/~yourusername/
A private SSL would display as https://www.yourdomain.com in the address bar.
We do not offer a free shared SSL.
Our servers are Apache + Mod SSL. If you require assistance from us to install your SSL, there will be a $30.00 installation fee.
Every place that sells ssl certs has a different transfer procedure. You will usually need to contact the issuing authority of the ssl certificate (ie. VeriSign, GeoTrust, RapidSSL, etc.) for the process to transfer.

Sub-Domains

www.estreetconnection.com is a domain name. A subdomain is anything that replaces the www in a domain name. For example, blog.estreetconnection.com is a subdomain.
To create a sub-domain, cPanel asks for the name you wish to use. MAKE SURE the sub-domain name you provide doesn't have a folder already named with that name. If it does the sub-domain will not work. Example: I want to create the sub-domain test.mydomain.com, so my sub-domain name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Addon Domains

An addon domain is a fully functional domain that will work out of a folder in your main site's ftp.
You cannot create an addon domain if your DNS hasn't proprograted to the server already. So after you change the site's DNS you are trying to add, you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cPanel asks for when creating an addon domain:

  1. New Domain Name: You will put in the newdomain.com do not put www in the name!
  2. Username/directory/subdomain Name: This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example: If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris, you will mess a lot of things up!
  3. Password: Fill in any password you want here.
It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a sub-domain when in fact it is an addon domain.